Privacy Disclosure
Our Commitment
Recognition of a Customer's Expectation of Privacy
Sterling Federal Bank and its affiliates recognize and respect the privacy expectations of our customers. The confidentiality and security of your personal information is important to us, and we have taken steps to ensure your continued confidence in our institution. We have established policies and guidelines to ensure that the highest level of confidentiality is maintained.
Disclosure of Privacy Principles to Customers Sterling Federal Bank has issued this privacy statement in order to provide our customers with an understanding of their privacy policies. If you have any questions or concerns regarding Sterling Federal Bank privacy statement, please contact us.
Use, Collection and Retention of Customer Information
It is the policy of Sterling Federal Bank that both the financial records of our customers and the relationships with Sterling Federal Bank and our customers are confidential. Sterling Federal Bank collects, retains and uses information about its individual customers and their relationship with us only where the bank reasonably believes it would be useful (and to the extent allowed by law) to administering our organization's business and to provide products, services and other opportunities to our customers. The collection of such information allows us to better serve our customers' needs by offering products and services that we feel may be the most beneficial to you.
At our discretion we may communicate information solely about our transactions or experiences with you to persons related to us by common ownership or affiliated by corporate control. We may also, at our discretion, communicate other information to these same persons, unless you direct us in writing to not exchange this other information.
You may send any correspondence regarding the sharing of your account information to:
Sterling Federal Bank
110 East 4th Street
Sterling, IL 61081
Please include your name, as it appears in your account title, your address and social security number in your correspondence.
Please note that information about certain transactions or experiences with our customers may be shared with our affiliates and other third parties as permitted by the Fair Credit Reporting Act. There may also be instances where Sterling Federal Bank may be legally required to disclose information about our customers. It is the policy of Sterling Federal Bank to cooperate with governmental agencies in their properly made, legitimate requests for information, such as a subpoena or court order, in order to prevent fraud, or to comply with such governmental agencies or federal regulators. Under these circumstances, only the specific information required by applicable law, subpoena or court order will be disclosed.
Protection of Information via Established Security Procedures
Sterling Federal Bank maintains appropriate security standards and procedures regarding unauthorized access to customer information.
Maintenance of Accurate Information
Sterling Federal Bank has established procedures to ensure that our customers' financial information is accurate, current and complete in accordance with reasonable commercial standards. Sterling Federal Bank will respond to any requests to correct inaccurate information in a timely manner.
Limiting Employee Access to Information
Sterling Federal Bank limits employee access to personally identifiable information to those with a business reason for knowing such information. Following strict guidelines, employees are allowed access to the information needed to perform their job functions and to carry out our goal of providing quality customer service. Our employees have been provided with Sterling Federal Bank Customer Confidentiality Policy and are educated so that they understand the importance of confidentiality and customer privacy issues. Sterling Federal Bank has appropriate disciplinary measures in effect to enforce employee privacy responsibilities.
Restrictions on the Disclosure of Account Information
Sterling Federal Bank does not reveal specific information about customer accounts or other personally identifiable data to unaffiliated third parties for their independent use, except for the exchange of information with reputable information reporting agencies to maximize the accuracy and security of such information or in the performance of bona fide corporate due diligence, unless
- the information is provided to help complete a customer- initiated transaction;
- the customer requests it;
- the disclosure is required by/or allowed by law (i.e. subpoena, investigation of fraudulent activity, etc.);
- or the customer has been informed about the possibility of such disclosure for marketing or similar purposes through a prior communication and is given the opportunity to decline (i.e. "opt out").
Maintaining Customer Privacy in Business Relationships with Third Parties
If personably identifiable customer information is provided to a third party, Sterling Federal Bank will insist that the third party adhere to similar privacy principles that provide for keeping such information confidential.
Sterling Federal Bank
Member FDIC · Equal Housing Lender
Customer Service 815-626-0614
