Customer Service

Phone Numbers

For questions regarding your account, please call:

  • Sterling Main Office 815-626-0614
  • Sterling East Drive-Up Facility 815-626-0614
  • Rock Falls Office 815-626-0614
  • Morrison Office 815-772-7256
  • Dixon North Office 815-288-3327
  • Dixon South Office 815-288-3327
  • Mt. Morris Office 815-734-6051
  • Byron Office 815-234-7601
  • Clinton Main Office 563-242-9111
  • Clinton 7th Avenue Office 563-242-9111

Internet Banking Customer Service
For questions regarding Internet Banking, please call: 815-626-0614


Bill Pay Customer Service
For questions regarding Bill Pay, please call 815-626-0614


InfoXpress
Banking information by phone, call 815-626-8888 or 800-353-0888


Credit Card Security Department (Lost/Stolen)
To report your credit card lost or stolen please call: 800-558-3424


ATM/Debit Card Security Department (Lost/Stolen)
To report your ATM/debit card lost or stolen please call:

  • During regular business hours: Call 815-626-0614
  • After regular business hours: Call 800-528-2273

Overseas Travel
In the event that you are planning overseas travel, prior to your departure please contact a Customer Service Representative.  You will be asked to provide your travel dates and itinerary in order that your debit card transactions may be closely monitored for your protection.